Refund Policy

1. Application for Returns/Refunds

1.1 Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund within 14 days after items are received.

2. Application for the Return of an Item

2.1 Buyer may only apply for the refund and/or return of the Item in the following circumstances:

1. The Item has not been received by Buyer;
2. The Item was defective and/or damaged on delivery;
3. The Item received is incomplete (missing quantity or accessories);
4. Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
5. The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item;
6. The Item received is a counterfeit item**;
7. The Item received has physical damage (e.g. dented, scratched, shattered);
8. The Item received is faulty (e.g. malfunction, does not work as intended);
9. By way of private agreement with Seller; or
10. Change of mind*

*Change of Mind return policy is only applicable to certain categories and restricted to certain Sellers only.

2.2 Buyer’s application must be submitted via the madam-miss.com.

2.3 Madam Miss SDN BHD will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

2.4 Please note that, if required by Madam Miss SDN BHD, Buyer must ship the Item to a location designated by Madam Miss SDN BHD within five (5) calendar days after the return request is raised.

2.5 The approval of your request for refund and return will be made by Madam Miss SDN BHD in its sole discretion. Buyer acknowledges and agrees that Madam Miss SDN BHD decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Madam Miss SDN BHD or its affiliates in relation to such decision.

2.6 In the event where Buyer has commenced legal action against Madam Miss SDN BHD, Buyer may provide the formal notification from the appropriate authority to Madam Miss to request Madam Miss to continue to hold the purchase monies until a formal determination is available. Madam Miss will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.

3. Condition of Returning Item

3.1 To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

4. Liability of Return Shipping Fee

(a) In the scenario of an unforeseen error from the seller's end (i.e. - damaged, faulty or wrong Item delivered to the buyer), the seller will bear buyer's return shipping fee.

(b) In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the return request and buyer will bear the return shipping fee.

(c) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, Shopee at its sole discretion will determine the party liable for the return shipping fee.

5. Refunds

5.1 Buyer will only be refunded after Madam Miss has received the confirmation from buyer that buyer has received the returned Item. In the event where Madam Miss does not hear from buyer within a specified time, Madam Miss will be at liberty to refund the applicable sum to Buyer. The refund may be made to Buyer’s credit/debit card or designated bank account, or the Buyer’s e-wallet, whichever is applicable.